FAQ

faq

Can I purchase fabric or swatches from a particular collection?

Unfortunately, our fabrics are custom printed for us and held overseas for use in production; rendering them unavailable for purchase. 



The fabric ties on my bumper aren’t long enough; what do I do?

Per the Juvenile Products Manufacturers Association (J.P.M.A.) ONLY use bumper pads designed to fit around the entire crib and tie or snap securely into place. Bumper ties MUST not exceed nine inches. Make sure the bumper pad can be secured along the sides of the crib. Use bumper pads only until the child can pull up to a standing position, then remove them so baby cannot use the pads to stand on and climb out of the crib.



My packaging was missing a piece. How can I obtain the missing item?

Please contact the Retailer where the item was purchased, and they will help you obtain the missing piece.



My Music Box no longer works, how can I obtain a replacement?

Please email (info@cocalo.com) us your Name and Mailing address so we can have a replacement shipped to you at no charge (Within the USA and Canada). We will not need the damaged item be returned. 



My Mobile Arm Attachment was damaged, how can I obtain a replacement?

Please email (info@cocalo.com) us your Name and Mailing address so we can have a replacement shipped to you at no charge (Within the USA and Canada). We will not need the damaged item returned. 



I received an item which was damaged during shipment. How can I obtain a replacement?

I received an item which was damaged during shipment. How can I obtain a replacement?



I don’t see an item on your website, does that mean that it has been Discontinued?

If the item is not listed on our website, then it has been Discontinued and we have Sold Out of the item. Please contact Cocalo Customer Service at info@cocalo.com and we will do our best to assist you in possibly locating the item.



How do I know which local Cocalo Retailer has a particular item in stock?

Please contact your local Cocalo Retailer Where to Buy for verification of item availability at their particular location. Most Cocalo Retailers can place a special order for our products at no extra charge, if they do not carry specific item in stock. Please contact the store for details.



Where are your products made?

All of our products are made in China, aside from the Removable Wall Appliqués (U.S.A.) and Wall Border (Canada)



If a local Cocalo Retailer doesn’t have a specific item in stock, can they place a special order for me?

Most Cocalo Retailers can place a special order for our products at no extra charge, if they do not carry specific item in stock. Please contact the store for details.



I’ve been trying to locate a Discontinued item. Can you please help me locate someone who still has the item in stock?

Unfortunately, we do not have access to Retailer’s inventory, so we’re unable to find a Retailer who still has a specific item in stock. Please contact Cocalo Customer Service at info@cocalo.com and we can check to see who last purchased the item in bulk.



I received a shipment from your warehouse; how do I find out who purchased the item from my Baby Registry?

Please contact the Retailer where the Baby Registry is held, and they will be able to assist you with this information.



I don’t want to purchase the entire crib set; can I only purchase the Dust Ruffle/Quilt /etc?

Our crib sets are prepackaged overseas, and only sold to our Retailers as part of a complete set. Unfortunately, the Dust Ruffle and Quilt are unavailable for individual purchase. Please refer to the item on our website for a list of complete items included in the set. 



Can I return/exchange an item directly through Cocalo?

Any returns/exchanges need to be handled at the store or website where the item was purchased.



I don’t see any pricing on your website; can I order through Cocalo?

We only sell directly to Retail Stores and Websites. Our website has a 'Where to Buy' section, where it will locate all local Cocalo Retailers. *Please be sure to phone ahead to make sure that they carry the product in stock. If not, most stores can place a Special Order at no additional charge. Where to Buy



FAQ

frequently asked questions


Can I purchase fabric or swatches from a particular collection?

Unfortunately, our fabrics are custom printed for us and held overseas for use in production; rendering them unavailable for purchase. 


The fabric ties on my bumper aren’t long enough; what do I do?

Per the Juvenile Products Manufacturers Association (J.P.M.A.) ONLY use bumper pads designed to fit around the entire crib and tie or snap securely into place. Bumper ties MUST not exceed nine inches. Make sure the bumper pad can be secured along the sides of the crib. Use bumper pads only until the child can pull up to a standing position, then remove them so baby cannot use the pads to stand on and climb out of the crib.


My packaging was missing a piece. How can I obtain the missing item?

Please contact the Retailer where the item was purchased, and they will help you obtain the missing piece.


My Music Box no longer works, how can I obtain a replacement?

Please email (info@cocalo.com) us your Name and Mailing address so we can have a replacement shipped to you at no charge (Within the USA and Canada). We will not need the damaged item be returned. 


My Mobile Arm Attachment was damaged, how can I obtain a replacement?

Please email (info@cocalo.com) us your Name and Mailing address so we can have a replacement shipped to you at no charge (Within the USA and Canada). We will not need the damaged item returned. 


I received an item which was damaged during shipment. How can I obtain a replacement?

I received an item which was damaged during shipment. How can I obtain a replacement?


I don’t see an item on your website, does that mean that it has been Discontinued?

If the item is not listed on our website, then it has been Discontinued and we have Sold Out of the item. Please contact Cocalo Customer Service at info@cocalo.com and we will do our best to assist you in possibly locating the item.


How do I know which local Cocalo Retailer has a particular item in stock?

Please contact your local Cocalo Retailer Where to Buy for verification of item availability at their particular location. Most Cocalo Retailers can place a special order for our products at no extra charge, if they do not carry specific item in stock. Please contact the store for details.


Where are your products made?

All of our products are made in China, aside from the Removable Wall Appliqués (U.S.A.) and Wall Border (Canada)


If a local Cocalo Retailer doesn’t have a specific item in stock, can they place a special order for me?

Most Cocalo Retailers can place a special order for our products at no extra charge, if they do not carry specific item in stock. Please contact the store for details.


I’ve been trying to locate a Discontinued item. Can you please help me locate someone who still has the item in stock?

Unfortunately, we do not have access to Retailer’s inventory, so we’re unable to find a Retailer who still has a specific item in stock. Please contact Cocalo Customer Service at info@cocalo.com and we can check to see who last purchased the item in bulk.


I received a shipment from your warehouse; how do I find out who purchased the item from my Baby Registry?

Please contact the Retailer where the Baby Registry is held, and they will be able to assist you with this information.


I don’t want to purchase the entire crib set; can I only purchase the Dust Ruffle/Quilt /etc?

Our crib sets are prepackaged overseas, and only sold to our Retailers as part of a complete set. Unfortunately, the Dust Ruffle and Quilt are unavailable for individual purchase. Please refer to the item on our website for a list of complete items included in the set. 


Can I return/exchange an item directly through Cocalo?

Any returns/exchanges need to be handled at the store or website where the item was purchased.


I don’t see any pricing on your website; can I order through Cocalo?

We only sell directly to Retail Stores and Websites. Our website has a 'Where to Buy' section, where it will locate all local Cocalo Retailers. *Please be sure to phone ahead to make sure that they carry the product in stock. If not, most stores can place a Special Order at no additional charge. Where to Buy


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